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Legal Services Corporation’s 2015 TIG Conference
San Antonio, TX
January 14-16, 2015 
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Wednesday, January 14 • 3:30pm - 4:45pm
Exploring Technology Options to Better Service Self-Represented Litigants

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This workshop will highlight several technology initiatives designed to improve the Self-Represented Litigant experience. Attendees will hear about ways California courts are implementing a Customer Relations Management (CRM) solution to improve remote and in-person services for Self-Represented Litigants. The panel will also share how the CRM integration is being used to improve remote services for traffic court. Attendees will also be challenged to consider collaborative technology programs through the example of a collaboration among California courts in 7 counties which resulted in the development of the Small Claims On-line Triage tool,  allowing users to evaluate options and receive a customized printout based upon the answers provided.  Lastly, we will share the outcomes of a project that created online forms to create Plain Language Bilingual Orders for sexual assault, DV, and stalking victims resulting in positive outcomes and reduced contempt proceedings.

Speakers
avatar for Claudia Johnson

Claudia Johnson

Program Manager LawHelp Interactive, Pro Bono Net
Claudia works to improve how legal non-profits and courts provide services to low income communities and how those without lawyers obtain the remedies they need from multiple venues. Claudia has been working on access to justice through technology for over 12 years, the work she did at Bay Area Legal Aid in Oakland in designing and implementing the successful Legal Advice Line. Claudia has been an innovator for 21 years starting the lawyer of the... Read More →
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Maria Livingston

Self-Help Services Manager, Superior Court of California, County of Orange
Maria Livingston is the Self-Help Services manager for the Superior Court of California, County of Orange. Since joining the Court in 2008, she and her staff have opened 6 Self-Help Centers in Orange County courthouses and implemented several remote assistance projects. Prior to joining the Superior Court in Orange County, Maria worked for the Los Angeles Superior Court for 10 years, serving as the Family Law Facilitator and co-managing the Los... Read More →
avatar for Snorri Ogata

Snorri Ogata

Chief Information Officer, Los Angeles Superior Court
Snorri Ogata is the Chief Information Officer for the Los Angeles County Superior Court where he is responsible for the Court’s overall information technology efforts in support of 530 judicial officers, 4,500 employees and 40 locations. He joined the Court as the CIO in January 2014. Most recently Snorri was the CIO for the Orange County (CA) Superior Court and has over 30 years of IT experience in a variety of industries. Snorri is also on... Read More →
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Salvador Reynoso

Attorney, Orange County Superior Court
Salvador Reynoso is a Lead Attorney with the Orange County Superior Court, Self-Help Services Unit.  He has been with the Orange County Superior Court since 2007 providing procedural assistance to the self-represented focusing on the delivery of services through the use of technology.   He currently serves as a settlement officer on the Self-Represented Party Calendar and is a member of the Southern California Self-Help Technology Group... Read More →


Wednesday January 14, 2015 3:30pm - 4:45pm
La Villita A, Marriott Plaza San Antonio 555 S Alamo St, San Antonio, TX 78205

Attendees (42)