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Legal Services Corporation’s 2015 TIG Conference
San Antonio, TX
January 14-16, 2015 
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Thursday, January 15 • 8:30am - 9:45am
Phone Systems 2015: A Look at Innovations and Best Practices

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Even as new technologies continually emerge, phone systems still play a critical role in almost every legal services organization across the country. This session will look at recent trends in call center and VoIP technology and discuss best practices for upgrading your legacy phone system. It will demonstrate a new project in Virginia to conduct triage through a phone system and Eric Jones from LSC’s Office of Information Technology will highlight LSC’s recent transition to Avaya VoIP.


Eric Jones

Network Engineer, Legal Services Corporation
Eric Jones graduated from Salisbury State University with a BS in Marketing. After college he did inside sales for a small 8(a) certified computer company. Due to the size of the company he began assisting network engineers with jobs by setting up computers, cabling installs, and installing computer racks for various government agencies. After a year he left that company and started working at the Legal Services Corporation as a Hardware/Software... Read More →

Zahid Masood

Z Consulting Group, Managing Director
Zahid Masood has more than 25 years of experience in assisting LSC and public sector clients with complex strategic technology decisions. His background includes: | | Strategic Planning with innovative solutions optimized with state-of-the-art communication technologies, relevant economics and appropriate risk tolerance for: | | Cloud/On-premise Telephone Systems | Intake Call Centers | Voice and data circuit analysis | Wide area... Read More →
avatar for David Neumeyer

David Neumeyer

Executive Director, Virginia Legal Aid Society
Executive director of Virginia Legal Aid Society since 1990. Previously a chief attorney for Maryland Legal Aid, legal director for Food Research & Action Center, minority counsel for U.S. Senate Committee on Labor & Human Resources, Reginald Heber Smith Fellow at Rhode Island Legal Services. Red Sox & SF Giants fan.

Thursday January 15, 2015 8:30am - 9:45am
Conference Center: Cavalier, Marriott Plaza San Antonio 555 S Alamo St, San Antonio, TX 78205

Attendees (28)