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Legal Services Corporation’s 2015 TIG Conference
San Antonio, TX
January 14-16, 2015 
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Friday, January 16 • 9:30am - 10:45am
Bringing More to Legal Aid Than Just More People – WHY Online Intake

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A presentation on two very different online intake projects: NH and WA with particular focus on why the programs chose to implement online intake; what their goals were for the projects and what each program has learned. Each program integrated online intake into an existing legal services delivery model and will discuss the impact online had on their model, and any changes which resulted. Among other topics, the presenters will explain how their systems have improved efficiency, enhanced coordination with other legal assistance providers, and expanded access. Common concerns of programs which have not adopted online intake will be addressed in terms of each programs’ approach and outcomes.

Speakers
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Breckie Hayes-Snow

Deputy Director, Legal Advice & Referral Center
Breckie has been at LARC for 18 years and worn many hats in the process. She is primarily responsible for the legal assistance provided on the Statewide hot-line, the case management system and statistical reporting, and the LegalServer based online intake system. LARC works towards a seamless legal services delivery system in New Hampshire and has used Online Intake to advance that objective.
avatar for Claudia Johnson

Claudia Johnson

Program Manager LawHelp Interactive, Pro Bono Net
Claudia works to improve how legal non-profits and courts provide services to low income communities and how those without lawyers obtain the remedies they need from multiple venues. Claudia has been working on access to justice through technology for over 12 years, the work she did at Bay Area Legal Aid in Oakland in designing and implementing the successful Legal Advice Line. Claudia has been an innovator for 21 years starting the lawyer of the... Read More →
JK

Joan Kleinberg

Director of Strategic Initiatives, Northwest Justice Project
Joan Kleinberg is a member of the management team of the Northwest Justice Project where she works on projects that support the strategic objectives of the organization including outcomes measurement, use of data, intake system flow, case management system development and private attorney involvement. She worked at Evergreen Legal Services as a staff attorney in Yakima and Seattle from 1977 to 1981 and as a private attorney involvement specialist... Read More →
avatar for Cheryl Nolan

Cheryl Nolan

Program Counsel, OPP, Legal Services Corporation
Cheryl Nolan has more than 20 years of experience in legal services. She worked with the Legal Aid Society of Hawai’i and the Legal Aid Society of San Diego, focusing on establishing centralized intake, telephone advice, and referral systems. While at the Legal Aid Society of Hawai’i, she also established a pro bono project in collaboration with the Life Foundation, the statewide, nonprofit AIDS services organization in Hawai’i providing... Read More →


Friday January 16, 2015 9:30am - 10:45am
La Villita A, Marriott Plaza San Antonio 555 S Alamo St, San Antonio, TX 78205

Attendees (38)