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Legal Services Corporation’s 2015 TIG Conference
San Antonio, TX
January 14-16, 2015 
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Thursday, January 15 • 8:30am - 9:45am
Business Process Analysis - why can't I just do what you did?

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People are abuzz about business process analysis - is it worthy of the hype? Learn how three Illinois programs have used BPA to improve their services and products, each in different ways. LAF (formerly the Legal Assistance Foundation of Metropolitan Chicago) is streamlining the case management processes of their practice groups. Land of Lincoln Legal Assistance Foundation is identifying services delivery gaps and potential solutions. Illinois Legal Aid Online is improving the way website content is managed. Speakers will discuss the epiphanies, challenges and successes experienced at their organizations in using BPA.

Speakers
avatar for Vivian Hessel

Vivian Hessel

LAF, Laf
Vivian Hessel is the Director of Technology for Advocates at LAF in Chicago. She is responsible for cultivating the use of technology in LAF’s work, managing agency-wide technology projects and interfacing between the IT Pros and LAF staff. Prior to assuming this position, Vivian worked as a supervisory attorney at LAF for sixteen years. She has a B.A. in psychology and mathematics from Northwestern University and a J.D. from Loyola... Read More →
avatar for Teri Ross

Teri Ross

Program Director, Illinois Legal Aid Online
As Program Director at Illinois Legal Aid Online (ILAO), Teri leads ILAO's content, technology, user experience and outreach staff. She fosters strategic partnerships with local and national leaders and groups, pursues innovations, and leads development of new and transformed products and services. A graduate of DePaul College of Law & Northwestern University, Teri has the unfortunate distinction of being the sole nonredhead in her family.
LZ

Linda Zazove

Deputy Director, Land of Lincoln Legal Assistance Foundation
Linda Zazove is the Deputy Director for Program Operations at Land of Lincoln Legal Assistance Foundation, Inc. (LOLLAF), a 65-county program in central and southern Illinois. Her current responsibilities include program planning, evaluation, and effective use of technology in service delivery. She is currently overseeing LOLLAF’s business process analysis project with SeyfarthLean Consulting, will be managing LOLLAF’s move to SharePoint... Read More →


Thursday January 15, 2015 8:30am - 9:45am
La Villita A, Marriott Plaza San Antonio 555 S Alamo St, San Antonio, TX 78205

Attendees (41)