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Legal Services Corporation’s 2015 TIG Conference
San Antonio, TX
January 14-16, 2015 
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Wednesday, January 14 • 1:45pm - 3:00pm
The Next Generation of Online Triage: A Breath of Fresh AIR (Advice, Information and Referral)

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Are you overwhelmed with telephone traffic? Are you seeking ways to better serve your most remote rural areas - far from neighborhood offices? Do you want to be available to potential clients 24/7? Or maybe you're looking for new ways to make your intake systems work more efficiently? This session will look at four new online "triage" systems developed by three New England programs and by South Carolina Legal Services. The South Carolina model utilizes Neologic Logic software, which interfaces with their SWWS based on ProBonoNet. The New England model is based on Drupal, built as an add-on feature to their existing statewide Drupal websites. Both systems were built with replicability in mind. The work has been challenging but exciting and we welcome this opportunity to bring you the next generation of online triage.


Thomas Garrett

Executive Director, Legal Services Law Line of VT
Tom Garrett has been executive director of Legal Services Law Line of Vermont, a nonprofit law firm that provides community education, pro se assistance, brief service, and focused systemic advocacy on behalf of low income people in Vermont, since 1996. He has successfully managed several TIG grants, working with Vermont courts as well as other legal services programs in Vermont. Law Line’s current TIG project will create a web-based inquiry to... Read More →

Pat Muller

IT Manager, South Carolina Legal Services
Pat Muller, AS/Computer Technology, BSB/IS and Masters in Information Systems (M.I.S) - is the Information Technology Manager at South Carolina Legal Services (SCLS). SCLS is a statewide law firm consisting of 9 offices and a statewide intake office. Pat has over 15 years of professional experience in the technology field and project management. Pat currently serves on an Advisory Panel for Tech Soup®. The advisory panel is tasked with helping... Read More →
avatar for Brian Stewart

Brian Stewart

Web development, database programmer, BDS Works
Brian Dyer Stewart began database programming and analysis in the 80s, creating custom software for non-profits. His work evolved into programming for clients' online needs. Recent Legal Services work includes Stateside Legal, a resource for service members and their families, sites for Maine, Kentucky, Vermont and work with the National Association of Consumer Advocates. He developed an online triage and intake system for the New England... Read More →

Thomas A. Trent

Managing Attorney, South Carolina Legal Services
Thomas A. Trent graduated from the University of South Carolina Law School in 1984 and began working for South Carolina Legal Services (SCLS) in 1986. He has been involved in management since 1992. He has been the managing attorney of SCLS’ intake office since 2002. He has supervised staff in local offices as well as conducting intake staff training throughout the state. With the assistance of Cheryl Nolan, LSC, and SCLS staff, he authored... Read More →

Wednesday January 14, 2015 1:45pm - 3:00pm
La Villita A, Marriott Plaza San Antonio 555 S Alamo St, San Antonio, TX 78205

Attendees (54)